Knowledge Management and Organizational Competence KFFR Understanding the ever-evolving needs of

Understanding the ever-evolving needs of customers

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and new co-author Tracy Osborn go beyond the purely descriptive treatment usually found in state and local texts

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Knowledge Management and Organizational Competence KFFR Understanding the ever-evolving needs ofTwo themes have become epicenters of new management thinking in the late 1990s: knowledge management and competence based approaches to strategic management. These two themes share a common interest in identifying imporatant froms of organizational knowledge and in understanding processes through which knowledge can be transformed into organizational capabilities and competences. Knowledge Management and Organisational Competence draws on the latest