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different continents today
It was an important
decentralized provincial system of government that characterized late antiquity
Author(s): Douglas Skoog
Leadership as Emotional Labour classes different continents todayEven if we dont realise it, most of us are now familiar with the idea of emotional labour; that service with a smile which everyone from cabin crew to restaurant or call centre staff is expected to give, irrespective of what they actually feel or think. This book considers the complex ways in which this need to show (or hide) particular emotions translates into job roles specifically those of leaders or managers where the relationships are lasting
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