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The Service Consultant : Principles of Service Management and Ownership Product Form:Hardback Gotta catch all the PokémonAuthor(s): Ronald Garner, C. William Garner Designed to prepare readers for a successful career as an automotive service consultant, THE SERVICE CONSULTANT: PRINCIPLES OF SERVICE MANAGEMENT AND OWNERSHIP, Second Edition teaches readers how to maximize profits and improve customer satisfaction in an automotive business. With coverage of task oriented procedures for day to day operations as well as communications, relations, supervision, and customer
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